SUPPORT

Requirements

• Your existing account in this website.

• The login e-mail address of your existing account.

IMPORTANT NOTE: Before following the important steps below, you need to sign up if you do not have your existing account or login if you have one. Also, only the owner and site collaborators can change their login emails and passwords in Wix Account Settings.

Follow the Steps

Step 1: Click/tap the dropdown icon (or a three vertically dotted icon in your profile)

If you are in any page of this website than your account page, click/tap the dropdown icon beside your profile picture and a notification bell to open up the account menu.

Step 2: Go to your Account Settings

After clicking/tapping the dropdown icon (or a three vertically dotted icon in your profile), click/tap the Account Settings menu item (or Edit Profile menu item in your profile) to directly go to your account settings.

Step 3: Scroll down until you see the Login info header

Scroll down the Account Settings page until you see the Login info header, including the Login email and Password labels.

Step 4: Click/tap the Change Email link

Under your login e-mail address, click/tap the underlined Change Email link to pop up the lightbox with its header title called Change login email.

Step 5: Change your login e-mail to a new one

In this lightbox, there are three fields: New email, Confirm new email, and your password. However, these fields are mandatory. So they require you to fill all of them by entering your new e-mail, your confirm new e-mail, and your password.

Even if you used Google or Facebook to log in, use this new e-mail address in order to continue logging in that way.

Step 6: Click/tap the Change button or Cancel button

If you are done setting up your new e-mail address with the same confirm e-mail address, then click/tap the Change button to save changes. If you want to keep your login e-mail address, just click/tap the Cancel button.

If you forgot your password, then proceed to the next step. But if you know your password, skip to the Conclusion.

Step 7: Click/tap the underlined Reset or create password link

Whenever you forgot your password for logging your account in, then simply click/tap the underlined Reset or create password link so that we can send an e-mail to your inbox.

Step 8: Check the inbox of your e-mail address if there is an e-mail for changing your login password

We sent an e-mail that allows you to reset your login password to your inbox. To do this, go to the inbox of your e-mail address and check if there is an e-mail with a subject titled Create Your New Password. If you found this e-mail, then click/tap it to open up.

Remember that the e-mail we sent will be expired in more than 5 minutes.

Step 9: Click/tap the underlined Create New Password link

Once you opened up the e-mail, then click/tap the underlined Create New Password link to get ready for creating your new login password.

Step 10: Reset your password

In the popup box with the Reset password header, enter your new password below by filling up the two required fields. First off, enter a new password. And then confirm new password.

Step 11: Click/tap the Reset Password button

When you are done resetting your password to a new one, then click/tap the Reset Password button to begin the process.

NOTE: Remember to follow and acknowledge the Terms of Use.

Step 12: Click/tap the OK button when you are done setting up your new password

If you are done setting up your new password and the text that says "Your password has been changed" is appeared, then click/tap the OK button.

Conclusion

You now changed your login e-mail address to a new one. It is up for you if you want your previous login e-mail address back instead of a new one.

Changing your login e-mail address can affect your account in the following ways:

• Your login credentials will be updated to reflect the new e-mail address.

• You may need to verify the new e-mail address to ensure it belongs to you.

• Any notifications or communication from the platform will be sent to the new e-mail address.

• You may need to use the new e-mail address to reset your password in the future.